For more than 20 years I have been a laboratory animal veterinarian serving the biomedical research community. I have worked in nearly all facets of our industry including in academic institutions, large pharmaceutical industry, contract research companies, animal research support vendor companies, and in private research hospitals. I have first-hand experience with operation of numerous laboratory animal facilities, both new and old, in at least 10 different programs located in nearly all major geographic regions of the United States (directing a number of them). At all of those sites, over all of those years, Edstrom has been there as an unwavering provider of unbeatable products and unparalleled services. Because of the diverse nature of my professional background, I feel I have a somewhat unique perspective from which to comment on various aspects of the world of laboratory animal science and medicine. There is no question in my mind that Edstrom represents the "market standard" for the products and services they provide to the animal research community.
Edstrom's representatives have been available for me throughout the span of my career. Initially, during my early professional years, Edstrom staff supported me by providing valuable technical education and learning resources about water quality management and environmental monitoring. Since then, and continuing to this day, they seem to take a "personal interest" in my professional needs by serving as a consistent source for technical advice and hands-on support. I don’t think it is a secret that one of the most indispensible resources an animal research program director can have in the workplace is to be on a "first name basis" with the individuals who support key and critical systems and functions in a facility. Edstrom's representatives have always been a short, pleasant phone call away when I have needed them, and have never hesitated to be on my doorstep in very short order if needed to address unexpected challenges. While we all know that some technical challenges can be complex, and solutions sometimes seemingly elusive, Edstrom's dedicated and knowledgeable staff has always demonstrated the tenacity and commitment to see my issues through to a positive conclusion. In my experience, Edstrom has always provided, and continues to provide, customer service that "sets the bar" in our industry.
If asked, I would tell you that Edstrom's products are simply the best in the industry. The quality of materials and the details of design, workmanship, and installation of their products are, in my opinion, in a word, superb. If there is another company that can beat Edstrom "at their own game", I have yet to find it. Wherever I might go, and whatever I might end up doing during the remainder of my laboratory animal research career, I have no doubt that I will always embrace Edstrom as a valuable asset in my facility management tool box.
I have had the pleasure of visiting literally countless numbers of research facilities over the past 20 years. When I encounter a facility that has invested in Edstrom products and systems, I immediately know that I am dealing with an institution that seeks quality, and that has successfully endeavored to find it."
Dr. Hoskins is currently a Director for a major research hospital in the mid-south.