careplansH
"We have used Edstrom products in the past and with their reputation, quality, and service – it was an easy decision when it was time to choose a partner for this project."
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Dr. Nabil Hatoum, President
Experimur Inc.

Service Plans

Resources

Peace of Mind

Edstrom Service Plans give you peace of mind that your systems will perform as designed. We are proactive in providing excellent and responsive service to meet your maintenance needs.

Edstrom trained and certified technicians are available throughout North America and Europe. Our technicians are specialists at servicing all Edstrom equipment and systems. They understand animal facility operations and work to minimize interruptions in your normal daily procedures. Animal safety and the integrity to your study is paramount during our service visit.

Our sophisticated test equipment is calibrated to the National Institute of Standards and Technology (NIST) traceable standards to assure accurate sensor readouts.

We have Service plans with scheduled inspections, calibrations, and maintenance to keep your systems operating at maximum efficiency, to reduce the potential for water disruption.

 

 

Service Agreement Benefits

Technical expertise. You’ll have access to the people who know our technology best and who have a vested interest in your success.

Priority response. You receive priority over warranty customers or those without a service agreement, reducing downtime.

Fixed support cost. No guessing games when forecasting your budget for maintenance services. Paying for services on an incremental basis may be more expensive for you over time; our bundled services are more economical.

Convenience. The administrative paperwork is taken care of up front which means you’ve avoided delays in establishing a payment vehicle with each service call.

Safeguards your investment. Ongoing, comprehensive support coverage helps to prolong and protect your valuable investment.

What are the benefits of an Edstrom service agreement versus emergency call-in service?
There are several major benefits of an Edstrom Service Agreement over emergency call-in service where you would pay full costs after a problem arises. These benefits include:

  • Lower total cost of ownership
  • Less decline of equipment
  • Increased equipment lifespan
  • Study integrity
  • Animal safety

My system is out of warranty–how do I arrange for a service contract?
Your Edstrom Sales Representative can assist you in obtaining a service contract for any Edstrom system.

What else does Edstrom offer in addition to service contracts?
In addition to service contracts, Edstrom offers training services for your facility so that you are properly trained on your equipment. Edstrom also has Validation Services and tools to assist you in either achieving or maintaining Good Laboratory Practice (GLP) compliance with your systems.